Main Purpose of the Job:

To support the Sales Department and be responsible for managing schedules, filing important documents, and communicating relevant information within the department.
Managing all sales-related duties within the department.
Responding to complaints from customers and providing after-sales support when requested.
Supporting brand management on social media and related platforms.

Minimum Requirements:

Matric or Equivalent.

Experience

• Minimum 1–2 years of experience in internal sales.
• Experience with ERP systems (e.g. Quick Easy) is an advantage.

Minimum Attributes / Competencies / Skills

• Professional conduct and appearance.
• High attention to detail and accuracy.
• Good numerical ability.
• Excellent administrative, organisational and time management skills.
• Ability to work quickly and under pressure.
• Proactive and solution-driven.
• Strong communication and interpersonal skills.
• Ability to handle confidential information with integrity.
• Willingness to learn and adapt to new systems and processes.
• Customer-service driven.
• Sales and target driven.

Computer Skills

• Proficient in Microsoft Office (especially Excel and Word).
• Familiarity with data entry systems and electronic filing.

Key Performance Areas:

Quotations:

• Enter quotations onto Quick Easy so the customer receives them within 24 hours.
• Email or call customers regarding delays within 2 days.
• Record all relevant information in notes.
• Create and manage quotations according to standards.
• Check for duplicate quotations.
• Email queries or deviations to the MD.
• Email quotations to customers and copy the sales representative.
• Obtain correct customer email addresses where required.
• Print, scan and file all quotation documentation.
• Process blank stock code products according to procedure.

Sales Orders:

• Process orders with correct drawings, quantities, rep codes, deposits, pricing and all relevant details.
• Process orders according to standards.
• Check for duplicate sales orders.
• Insert promised dates according to company requirements.
• Enter all required order information.
• Process 30-day accounts immediately.
• Email and follow up on proforma invoices.
• Ensure correct contacts receive correspondence.
• Maintain daily order and quotation files.
• Record order receipt dates.
• Enter correct priority numbers/global rankings.

Sales Communication:

• Communicate with Sales Representatives and Management regarding issues, problems and queries.
• Receive sales calls and respond to customer enquiries, expediting requests and emails.
• Provide professional customer service and after-sales support.

Buy Outs / Outwork:

• Process buyout orders in Quick Easy with correct pricing, instructions and drawings.
• Co-ordinate deliveries and collections with suppliers, couriers and sales representatives.
• Expedite orders and track deliveries daily.
• Ensure goods received are sent for inspection with supporting reports.
• Follow up on outstanding RFQs daily.
• Inform Sales Representatives and the MD of late RFQs and reasons for delays.

Team Collaboration:

• Work closely with Procurement, Sales and Administration teams.
• Attend team meetings and provide updates.
• Participate in training and development initiatives.

Salary offer: R15K – R20K